Tuesday, October 16, 2007

Verizon Policy Blog gets lots of feedback about FiOS

I love the Verizon Policy blog. Not only can you read the thoughts of some execs at Verizon, you can read the feedback from all of the happy Verizon customers.

There has been a lot about FiOS on the blog recently, including this. Notice my comment.

Then check this out, an interesting take on why they haven't been adding more HD channels.

There was an earlier post on the FiOS Interactive Media Guide (IMG) that got over 100 comments about the bugs in the upgrade.

They rolled out a beautiful new guide interface, but added at least two dozen bugs into the system including shows not being recorded, auto-restarting DVRs, and sluggish performance. It really is a nice looking guide and I give them kudos for the graphic design, but I’d prefer the old guide because it was at least 95% reliable as opposed to the new guide interface which is maybe 50-75% reliable.

So, we are still happy enough with FiOS, but the buggy guide upgrade and lack of an easy online support option (e.g. a real customer support email address, not a support bot) have soured our happiness just a little.

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